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2017 338
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11 Posts
Discussion Starter · #1 ·
Hi all,
I'm from Edmonton, Canada and just found this forum and thought I would join. I bought a Hino 338, 3 yrs ago and just hit 375000 km this month.
 

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Registered
2017 338
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11 Posts
Discussion Starter · #5 ·
3 years old 375000 km so far. Problems so far, I had the transmission go at 300 000 km only 2 1/2 years. Sounds like a P2 failure. (Usually Drive line out of aliment but mine was in spec.just checked 3 months early when steady bearing was replaced hence why i'm still fighting about warranty 11 months and $11 000 later. I just talked to the Western Canadian Service Manager 2 days ago. Its gone all the way to the US office so far. Other than that mostly wear and tear. 1 steady bearing Diff seal wheel seal. I've gone through 7 shocks but first 5 were covered by warranty although I think the last 2 should have been they disagreed. they changed the first 5 during the first 2 years. the last 2 were replaced in the 3rd year but only 1 year after they replaced them last.
As for power it was good enough for the average load we were hauling. There were a few times on the hwy with 2 F350s on the deck and the tire lift it was a little under powered. My Driver never said torque was a problem. I'm debating going to a XL8 class 7 for my next single axle unless I go with a tandem.
Right now i want an extended cab but i'm not sure i can wait for them as I might need a second truck soon.

I also had a problem when I first bought the truck lost 4 weeks of use and 3 tows to dealer ship in the first 3 months of winter and went through 6 fuel filters. they kept telling me I was getting bad fuel or my driver was putting water in my fuel tank. after the 2nd tow I asked them to check fuel tank for leaks as there was 2 inchs of water in fuel tank, after the 3rd tow and 2 more inchs of water again, I asked if they had checked for leaks and they said they did. When I picked up the truck they said " emptied the tank, no leaks should be good, don't wash it for 3 days."
First think I thought was whats curing? so I walked around the truck and noticed a new sensor and 90 elbow on the fuel tank looked new. I took pictures said nothing. My wife (CFO) thought that was a bit under hand so sent them a invoice for lost wages. They replied they don't cover lost wages the sent me a bill for all the work as driver error. I then had words with service manager, went nowhere so i said I would take it to head office and he said go ahead.
I ended up with Western Can service manager who had already heard about issue. Then I asked him why I wasn't told that they put new parts on my fuel tank yet told me it was fine? and that I had pictures when I picked the truck up time stamped? He asked me to send them to him, 30 mins later he called and said the bill was covered. On a plus side the next time i went in ( a little scared as it is the only Hino center in our city I found out the service manager had retired.

Over all I was mostly happy with the truck just not the service so much.
 

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17 Posts
Glad to hear your experience has been good for the most part. Its probably explains why so many Hino's are around. As for servicing, you might have better luck at independent shops if there are any reputable ones around. Have you looked?
 

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Registered
2017 338
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11 Posts
Discussion Starter · #7 ·
Hey guys
Well I thought that since I complained about my Transmission warranty issues I should also give credit where credit is due.
Yesterday after 13 months, Hino gave me a check for $11 200.00. That covers everything owed to me including the tow. The service manager thinks that Hino just paid for it and will go after Allison for what is due.
Small update, truck is now 3 years 4 months old and just hit 400 000km

Rob
 
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